You are in charge!
With the business being slower throughout all Florida counties than what we have been accustomed to, it’s been a little bit of a struggle. This has lead to a lot of closers having gone out to find full or part time jobs to provide them a more steady income. With the increase in gas prices many Florida signing agents have reduced the territory they are willing to cover. It’s been difficult to maintain a good balance of closers as well as “error-free” closers.
If you want to remain invaluable as a signing agent and make the most of your business then I would like to make some suggestions. The worst part of the day is having to “fix” things with the client. I have a lot of trouble understanding certain mistakes like going out to a closing without a settlement statement or the lender package. Please make sure that you have a mortgage and a note at the closing table. Please call and ask the signing agent service anything that you are unsure of. You can never ask a stupid question. As far as neglecting to sign or notarize something, it can happen. Please try to check and double check your work. It’s a reflection on you as well as the signing company. On any assignment given please remember that anything you say to the borrower or the client is also a reflection on the signing service. Turnaround time is a critical factor. Please always do your best in contacting the customer when the order has been assigned to you and ship your completed package out as soon as possible via priority. Keep some letter and legal size paper with you in case you need it to receive an extra document or two at an alternate location. Reading is fundamental. Carefully read your instructions and keep them with you as there will be pertinent information included as well as phone numbers to call if there is a problem. Remember that you are the “custodian” of the documents and therefore the documents should never be left in the hands of the borrower, the broker or anyone else without specific permission. Finally, make sure that you are easy to contact. If you cannot be reached then you can’t get any assignments. Text messaging has been working out great! If you would like to receive assignments via text messaging please let your signing service know.
The internet is an outstanding tool and you should use it for a variety of things. You can look up phone numbers and do a reverse search for your borrowers. You can locate Fedex, UPS & DHL locations for drop off as well as make your labels on line. You can also locate print utility programs needed.
If you want to remain invaluable as a signing agent and make the most of your business then I would like to make some suggestions. The worst part of the day is having to “fix” things with the client. I have a lot of trouble understanding certain mistakes like going out to a closing without a settlement statement or the lender package. Please make sure that you have a mortgage and a note at the closing table. Please call and ask the signing agent service anything that you are unsure of. You can never ask a stupid question. As far as neglecting to sign or notarize something, it can happen. Please try to check and double check your work. It’s a reflection on you as well as the signing company. On any assignment given please remember that anything you say to the borrower or the client is also a reflection on the signing service. Turnaround time is a critical factor. Please always do your best in contacting the customer when the order has been assigned to you and ship your completed package out as soon as possible via priority. Keep some letter and legal size paper with you in case you need it to receive an extra document or two at an alternate location. Reading is fundamental. Carefully read your instructions and keep them with you as there will be pertinent information included as well as phone numbers to call if there is a problem. Remember that you are the “custodian” of the documents and therefore the documents should never be left in the hands of the borrower, the broker or anyone else without specific permission. Finally, make sure that you are easy to contact. If you cannot be reached then you can’t get any assignments. Text messaging has been working out great! If you would like to receive assignments via text messaging please let your signing service know.
The internet is an outstanding tool and you should use it for a variety of things. You can look up phone numbers and do a reverse search for your borrowers. You can locate Fedex, UPS & DHL locations for drop off as well as make your labels on line. You can also locate print utility programs needed.
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